Terms of Service

The agreement

These terms are a contract between you and Dravox ("we", "us"), based in Nova Scotia, Canada. They cover the Dravox desktop application, the license server at dravox.tech, this website, and any support we provide. Installing, running, or paying for Dravox means you accept them. If you don't, don't use Dravox.

If you're using Dravox for an employer or any other organization, you're confirming you have authority to accept these terms on its behalf, and "you" means that organization as well.

What you may do with Dravox

While your trial or subscription is active, we grant you a personal, non-exclusive, non-transferable, revocable license to install and run Dravox on machines you control, for your own use with the email address the license is tied to. That's the whole grant. Dravox is licensed, not sold, and we keep all rights we haven't explicitly given you here, including copyright, trademarks, and the name Dravox.

You agree not to:

• Sell, rent, sublicense, or redistribute Dravox, or share your license with anyone else.
• Work around the license check, patch it out, spoof the server, or otherwise use Dravox without a valid trial or subscription.
• Reverse engineer, decompile, or disassemble Dravox, except where the law gives you a right to do so that a contract can't take away.
• Use Dravox to send spam, phishing, malware, or anything unlawful, or to break Microsoft's rules.
• Attack, overload, probe, or interfere with the license server, or try to reach data belonging to anyone else.
• Remove or alter any notice of ownership in the software.

Microsoft and other third parties

Dravox is an independent product. We're not affiliated with, endorsed by, sponsored by, or partnered with Microsoft, and "Outlook", "Microsoft 365", and related marks belong to Microsoft.

You need your own Outlook or Microsoft 365 account, and your use of it is governed by your agreement with Microsoft, not by this one. Dravox depends on Microsoft's services and interfaces continuing to work. If Microsoft changes an API, throttles a request, suspends your account, loses data, or drops a feature Dravox relies on, that's outside our control and we're not responsible for it. The same goes for your network, your operating system, your distribution's packaging, and any other service in the path.

The free trial

A new email address gets a 37-day free trial automatically the first time Dravox checks its license. No card, no signup step. The trial runs once per address: reinstalling, switching machines, or clearing local data doesn't reset or extend it. We may change trial length for future users, or end the trial program, without affecting a trial already running.

Subscription and billing

After the trial, Dravox costs €4.99 per month, per email address. One subscription covers unlimited devices signed into that address. A second address, a second job, or a second tenant needs its own subscription, because the license is bound to an email address rather than to a machine.

Self-serve checkout isn't live yet, so subscriptions are arranged by email and start once we confirm them. Prices are in the currency shown and exclude any tax, duty, or levy that applies where you are; if we're required to collect one, it's added to what you pay. You're responsible for any bank or currency conversion fees. We can change the price with reasonable notice, and a change takes effect at your next renewal, never mid-period.

Refunds and cancellation

Cancel whenever you like by emailing [email protected]. Your access continues to the end of the period you've already paid for, and nothing renews after that.

If you change your mind about a payment, tell us within 14 days of it and we'll refund it in full. After that window a paid period isn't refundable, in whole or in part, including for unused time after a cancellation. That's what the 37-day trial is for: it gives you more than a month to decide before any money changes hands. Nothing here removes a refund right that consumer law in your country gives you regardless.

What happens when a license lapses

When a subscription ends, Dravox pauses sending mail and background sync after a short grace period. Reading, searching, and organizing the mail you already have keeps working. We designed the license check to fail open, so a network outage or a server problem should leave the app running rather than lock you out, but that's a design goal and not a promise. Don't rely on the app staying unlocked in any particular circumstance.

Availability and changes

Dravox is offered without any uptime commitment. There's no service level agreement, no guaranteed response time for support, and no promise that the license server, this website, or any release will be available when you want it.

We can change, suspend, limit, or discontinue Dravox or any part of it at any time, including features you rely on. If we discontinue the product entirely, we'll refund the unused portion of a period you've already paid for, and that's the extent of what we owe you for it.

Your side of the deal

• Keep your own backups. Dravox is not a backup service and its local cache is not a backup. Mail lives with Microsoft, and recovering it is between you and Microsoft.
• Secure your machine and your Microsoft credentials. Anyone with access to your device has access to the mail synced onto it.
• Give us an accurate email address, and keep it current, since your license is bound to it.
• Use Dravox lawfully, and follow the rules of any account or network you connect it to.
• Verify anything that matters before you act on it. Check that an important message actually sent, and don't treat the app's state as proof of delivery.

No warranty

Dravox is provided "as is" and "as available", with all faults and defects, and without warranty of any kind. To the fullest extent permitted by law, we disclaim all warranties, conditions, and representations, whether express, implied, statutory, or arising from a course of dealing or usage of trade, including any implied warranty of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant that Dravox will meet your requirements, that it will run uninterrupted, on time, securely, or without error, that defects will be corrected, that it will remain compatible with Outlook, Microsoft 365, or any operating system or distribution, or that mail will be sent, received, synced, indexed, displayed, or preserved accurately, completely, on time, or at all. Any material you get through Dravox is used at your own discretion and risk, and you're solely responsible for the consequences.

Dravox is ordinary desktop software. It is not designed, tested, or licensed for use in any situation where failure, delay, or a lost message could lead to death, personal injury, or serious physical, financial, or environmental harm, including medical, aviation, maritime, industrial control, emergency dispatch, or life support settings. Using it in those settings is entirely at your own risk, and we disclaim any liability for it.

No advice or information you get from us, in writing or otherwise, creates any warranty not stated here.

Limitation of liability

To the fullest extent permitted by law, neither Dravox nor anyone who works on, supplies, or contributes to Dravox is liable to you for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profit, revenue, business, opportunity, goodwill, reputation, or anticipated savings, or for the loss, corruption, delay, non-delivery, mis-delivery, duplication, or unauthorized disclosure of any message, attachment, contact, calendar entry, or other data, however that loss arises.

This applies on every theory of liability, whether contract, tort including negligence, breach of statutory duty, strict liability, or anything else, and it applies even if we were told the damage was possible and even if a limited remedy in these terms fails of its essential purpose.

Our total aggregate liability for all claims connected to Dravox, taken together, will not exceed the greater of CAD $50 or the fees you actually paid us in the three months before the event the claim is based on. Since Dravox costs €4.99 a month, that's a deliberately small number, and the price reflects it. Any claim must be brought within one year of the event giving rise to it, or it's waived, unless the law where you live doesn't permit that limit.

Some places don't allow the exclusion of certain warranties or the limitation of certain damages. Where that's the case, the sections above apply to the maximum extent the law allows, and nothing in these terms limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or anything else that can't lawfully be limited. Nothing here removes rights you have under consumer protection law that a contract can't sign away.

Indemnification

You'll defend, indemnify, and hold harmless Dravox and everyone who works on Dravox from any claim, demand, investigation, loss, liability, damage, fine, and expense, including reasonable legal fees, arising out of the mail and data you send or receive through Dravox, your use of the software, your breach of these terms, or your violation of any law or of anyone else's rights.

Third-party and open-source components

Dravox includes third-party and open-source components, each under its own license, and those licenses govern those components. Where such a license grants you rights that conflict with these terms, that license wins for that component. We give no warranty and accept no liability for third-party components, services, or any site we link to.

Suspension and termination

You can stop using Dravox at any time; uninstalling it ends these terms for you, except for the parts that survive. We may suspend or terminate your license, with or without notice, if you breach these terms, if we're required to by law, or if your use threatens the service or another user. If we terminate without cause, we'll refund the unused portion of your current period.

Sections covering the license restrictions, no warranty, limitation of liability, indemnification, governing law, and general terms survive termination.

Changes to these terms

We may update these terms. The date at the top always says when. If a change matters, we'll flag it on this page rather than editing quietly, and it takes effect for you at your next renewal or 30 days after posting, whichever comes first. Continuing to use Dravox after that means you accept the new version. If you don't, cancel, and we'll refund whatever's left of your current period.

General

These terms, together with the Privacy Policy, are the entire agreement between us about Dravox, and they replace anything said earlier. If a court finds part of them unenforceable, that part is narrowed or dropped and the rest stands. If we don't enforce something right away, we haven't given up the right to enforce it later. You may not assign these terms; we may assign them as part of a sale or transfer of the business. Nobody outside this agreement gets to enforce it. We're not liable for failure or delay caused by something beyond our reasonable control, including outages at Microsoft, our hosting provider, or our network. Nothing here creates a partnership, joint venture, or employment relationship. These terms are written in English, and the English version governs.

Governing law and disputes

These terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada that apply there, without regard to conflict of law rules. Any dispute goes to the courts of the Province of Nova Scotia, and you and we both agree to that venue. If mandatory law in your country of residence gives you the right to bring a claim locally, or entitles you to the protection of your own country's consumer law, this section doesn't take that away.

Before filing anything, email [email protected]. Most problems are cheaper to fix by writing to us.

Contact

Support and general questions: [email protected]. Subscriptions and cancellations: [email protected]. Privacy: [email protected].